ABOUT THE GABRIELGUIDE.COM SITE

SECURITY AND CONFIDENTIALITY

WHAT IS GABRIEL GUIDE’S POLICY ON CONFIDENTIALITY?

The processing, confidentiality and security of your personal data is important to us.

We are committed to offering you personalised services, while respecting your privacy and choices, in accordance with the applicable personal data regulations, in particular the General Data Protection Regulation (GDPR).

We take all necessary safeguards, notably contractual, technical and organisational measures to guarantee the privacy and security of your data and to protect such data from any misrepresentation, damage, destruction or access by unauthorised third parties.

It is important that you can control your personal data. In accordance with GDPR, you have the right to access and make corrections to your personal data, in addition to the right to request its removal, to oppose the use of your data providing you have a legitimate reason, and to obtain limitation and portability, as far as this is applicable. You are also able to request to no longer receive personalised communications about our products and services.

If you have any questions or concerns about how we process and use your personal data, or would like to exercise any of the rights described above, please contact Customer Services.

ONLINE SHOP

GABRIEL GUIDE PRODUCTS

A selection of Gabriel Guide products is available for sale online on the Gabrielguide.com website.

A product is available for online purchase whenever the word “Order” appears. You can also contact our Customer Service who can assist you with your purchases.

YOUR ACCOUNT

HOW CAN I CREATE AN ACCOUNT?

You can create your Gabriel Guide customer account by clicking on the “Your Account” section located in the menu at the top of our website. Then click on “Create an Account” and fill in the obligatory information marked with an asterisk. Finally, click on “Validate”.

You will be sent a confirmation email to the address provided when creating your account.If you require assistance or further information, please contact our Customer Service.

WHAT ARE THE ADVANTAGES OF CREATING AN ACCOUNT?

Creating an account on www.gabrielguide.com enables you to be identified quickly by Gabriel Guide when you make online purchases.

You can also:

– consult your order history

– track the delivery of your orders

– update your contact information

For your security, Gabrielguide.com does not save your credit card information and will not under any circumstances share your personal data with any third parties.

CAN I MAKE CHANGES OR CANCEL MY ACCOUNT ON GABRIELGUIDE.COM?

You can modify the information on your Gabrielguide account by clicking on “Your account”. Enter your user ID and your password and, once you are logged in, click on “My profile” to change or delete information.

If you want to delete your account, please contact our Customer Service where an adviser will assist you with the steps to follow.

HOW CAN I FIND MY ACCOUNT PASSWORD?

If you forget your password, click on ‘’Your account’’ and then on “Forgot my password”. An email will be sent to you to reset your password.

YOUR ORDER

HOW CAN I PLACE AN ONLINE ORDER?

Our products are available for purchase on our website.
To place an order, add a product to your basket by clicking “Order” on the selected product page. Please also select the size and quantity you want to order, if required. Once you have selected your items, complete your order by clicking on “My basket” and then “Complete the order”.
You can then modify or validate your basket and select your delivery method before making your payment.
You will be asked to complete your delivery and billing address by selecting one of the following three options:
– log on to your Gabriel Guide account if you already have one
– create a Gabriel Guide account if you are ordering for the first time on Gabrielguide.com
– continue as a guest; this option enables you to place an order without creating an account, but your order history will not be saved.
Select your method of payment and fill in the information to complete your order.
Within a few minutes, you will receive an email confirming your order. When your order is shipped, you will receive a second email with a tracking number so that you can track delivery of your package.
For further information, do not hesitate to contact our Customer Service.

HOW CAN I GET HELP WITH PLACING MY ORDER?

Our advisers are available to help you with your order. You can contact our Customer Service by email.

CAN I CANCEL OR CHANGE MY ORDER?

If you wish to modify or cancel your order, please contact our Customer Service our advisers will be very happy to assist you with your request.

HOW CAN I ACCESS MY ORDER HISTORY?

If you have created a Gabriel Guide customer account, you can view your order history. Log in to your account and click on “My orders”.

HOW IS MY ORDER PREPARED?

After you have validated your order, it will be prepared within 24 hours.

HOW CAN I GET A RECEIPT FOR MY ONLINE PURCHASE?

For all orders placed on our website via your Gabriel Guide account, you will receive an order confirmation and receipt by email. Your receipt will also be sent along with your package to the billing address you provided.
If you placed your order as a guest, your receipt will be sent together with your order to the delivery address you provided. Should you wish to obtain a duplicate receipt, please contact our Customer Service.

YOUR PAYMENT

WHAT PAYMENT OPTIONS ARE ACCEPTED ON THE GABRIELGUIDE.COM WEBSITE?

Payment for purchases on Gabrielguide.com can be made via iDEAL, Creditcard or Paypal.

IS AN ONLINE PURCHASE ON GABRIELGUIDE.COM SECURE?

All transactions done on the Gabrielguide.com website are extremely secure. An SSL encryption system is in place to protect personal data and payment information. In addition, Gabriel Guide makes a commitment to you not to save any credit card information.

In case of doubt, you can place your order by phone with our Customer Service

YOUR DELIVERY

HAS MY ORDER BEEN SENT?

If you placed your order via your Gabriel Guide customer account, log in to your account then click on “my orders”. You will then be able to consult the status of your order:

Cancelled: the order has been cancelled by you or due to lack of availability of the product. It is also possible that payment of your order has not been validated.

In preparation: the order has been validated and is being prepared.

Completed: the order has been shipped to the delivery address that you provided when you placed your order online. You can track your order using the tracking number.

If you placed your order as a guest, please contact our Customer Service, where our advisers will be pleased to inform you of the progress of your order.

HOW CAN I TRACK THE DELIVERY OF MY ORDER?

If you placed your order via your Gabriel Guide customer account, you can follow the progress of your order by logging in to your account then clicking on “my orders”. Then click on the tracking number to track your order.

This same tracking number was also sent to you with your shipping confirmation email; enter it on the courier website to track your order.

If you placed your order as a guest, please contact our Customer Service, where our advisers will be pleased to inform you of the progress of your order.

HOW LONG DOES DELIVERY TAKE?

Your items can be delivered to your home address or to the address that you provided when placing your order on the Gabrielguide.com website. Your items will be delivered as soon as payment for your order has been registered, within maximum 3 working days.

Should any items be unavailable, the delivery times may be modified. For more information, please contact our Customer Service.

I PLACED AN ORDER BUT I HAVE NOT RECEIVED MY PACKAGE. WHAT CAN I DO?

If you placed your order via your Gabriel Guide customer account, log in to your account then click on “my orders”. You will then be able to follow the status of your order.

If you placed your order as a guest, please track the progress of your delivery using the tracking number provided in the order confirmation email.

YOUR CUSTOMER SERVICE

HOW CAN I CONTACT GABRIEL GUIDE?

Our Gabriel Guide ambassadors in Customer Relations will be delighted to give you personalised advice by email at: info@gabrielguide.com

RETURNS

RETURNS AND EXCHANGES PROCEDURE

Due to hygienic reasons, products that have been removed from the closed packaging can not be returned.

For orders placed as a guest and for all returns requests, please contact our Customer Service, where our advisers will be pleased to guide you through the process.

WHAT DO I NEED TO DO IF MY PRODUCT IS DAMAGED OR IF IT IS NOT THE PRODUCT I ORDERED?

If one of your products is damaged or the items delivered do not correspond to your order, please contact our Customer Service.